Thank you for your purchase. We offer a full money-back guarantee for all physical products that are returned unused. After we receive your item, our team will inspect it and process your refund. The refund will be processed to the original payment method you have used for the purchase. For credit card payments, it may take up to 10 business days for the refund to show up on your credit card statement. If you have further questions, feel free to contact our customer support team, firstname.lastname@example.org.